Our Returns Policy

Please do not return any goods without prior agreement.

Please email us first on info@the-stitchery.co.uk stating your name and order number and the reasons why you want to return the goods

If you have changed your mind about your purchase, we will accept unused, unwanted and undamaged goods in their original retail packaging so long as they are returned to us within 10 working days.

When returning goods to us, please include your name and the invoice/delivery advice number with the item.

Please note that we will not refund your postage in either direction; from us or back to us unless it is our mistake or the good are faulty

If you need any help on returning product please email us info@the-stitchery.co.uk

In line with our long established Refund and Exchange policy in our retail store there are some goods that we do not take back into stock; these are CUT items of fabric and haberdashery, knitting and sewing patterns, cushions and pillows and knitting yarn

If this feels harsh, please accept that we have to protect ourselves and you, our lovely, honest customers from the small amount of naughty rascals out there who copy stuff and return it, who take a swatch or a meter or two of yarn then return it, or who might have exposed some absorbent products to strong odors or possibily pets or smoke

So, NO EXCEPTIONS SORRY!

Faulty goods

We will of course refund or exchange faulty goods and any return postage

Please do not return any goods without prior agreement, please email us info@the-stitchery.co.uk

Exclusions and Limitations : the limitation of our liability and your indemnity. The information on this web site is provided on an “as is” basis. To the fullest extent permitted by law, this Company:

– excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and
– excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

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